Your Career Opportunities

Stores

Making our customers happy is what we do best in our stores. We have over 500 stores ranging from our Dixons Travel store at Aberdeen Airport, our busy PC World / Currys high street store on Oxford Street or our huge (it’s as big as a football pitch) megastore in Bristol.

 

Sales Advisor

We offer world class training so that you get the knowledge you need to give our customers the best experience in store and on top of that you get to work with the latest technology. As a Sales Advisor in our stores, you will be the essence of a customers’ experience.  You will be passionate and excited about meeting people and building relationships, understanding customers’ needs and connecting them with the right solutions.

KNOWHOW Advisor

Our award winning service brand gives you an opportunity to work for a business that is ahead of it’s competitors. You will receive ongoing technical training so that you have the latest knowledge enabling you to provide customers with technical expertise and specialist solutions that meet their needs. First and foremost we look for people to join our KNOWHOW team who love making customers happy, are passionate about technology and enjoy delivering great results.

Assistant Manager

We love to develop our people and being an assistant manager is one way to enhance your career here at Dixons retail.

You will have that great combination of being passionate about customer service and act as a role model in offering the ultimate shopping experience to our customers.

Store Manager

We can offer you a unique opportunity to be part of the management team of one of Europe’s leading electrical retailers and support your career via our management development programme. Our Store Managers are passionate about our customers, our people and technology and if you can combine this with being business savvy, having vision and being and an inspirational coach you will love it here at Dixons retail.

Logistics & Customer Repairs

Our Logistics and Repair operations are based at our site in Newark, which opened in August 2003 and consists of two buildings. The campus is built on 100 acres of land and both buildings are 750,000 sq ft in area. The whole site equates to approximately 65 international football pitches. Building 1 houses the Home Fulfilment Centre (HFC), the Customer Service Centre (CSC), Customer Repair Centre, Service Partner and National Returns. Building 2 houses the Regional Distribution Centre (RDC) and the Small Products Warehouse (SPW)

Logistics

Our logistics operation is made up of numerous departments and warehouses and is responsible for making sure stock is available at our stores and arrives with our customers on time across the UK and Ireland.

Our Regional Distribution Centre and Small Products Warehouse fulfil small and big box orders for both stores and online customers. Our warehouse operatives pick the products using a hand held radio data terminal, as well as using material handline equipment (MHE), and for our smaller products, and automated crane and conveyer system.

Our Home Fulfilment Centre also sits within our logistics operation.  This is where large products are despatched for deliveries to customer homes via our Customer Service Centres across the country.

Customer Repairs

Boasting an impressive repair lab, our Customer Repair Centre (CRC) was officially opened in March 2010. The CRC repairs products covered under Dixons WEH policies, under manufacturer warranty and also offers a chargeable repair option for customers to use if they have bought their product from a non-Dixons company.  Predominantly, we repair notebooks, televisions and desktops, but also repair Apple products, DVD players, monitors, tablets and games consoles.  Our trained engineers will repair over 500,000 products per year at the CRC.

KNOWHOW Customer Contact Centre

At our lively and modern Customer Contact Centre in Sheffield you’ll find a fantastic team of c1,400 experts helping customers every step of the way. Our aim is to never leave a customer to fend for themselves. On top of that we have a state of the art working environment with a subsidised restaurant, games consoles, pop up boutiques and stalls, fun activities and our very own social club!

 

Sales Advisor

As a Sales Advisor in our busy contact centre you will aim to bring technology to life on the in-bound customer sales enquiries. With a desire to ensure customers receive the best possible advice and to achieve sales for the group as a whole, you will be passionate about our latest gizmos and gadgets and keeping the customer in the know!!

Customer Service Advisor

Providing customers with advice and solutions to meet their needs is of prime importance in our CSA roles. With your positive outlook  and  the desire to make sure customers are treated politely and  professionally, you will ensure all customer queries are resolved. Keeping customers happy will be of prime importance to you.

Technical Support Advisor

Whilst you will receive comprehensive training on how to assist our customers with technical queries, it is important that you have a passion for technology and understand how the products function. Either through your studies or your work experience your enthusiasm, technical understanding and customer flair will shine through in this rewarding varied role.